01 — Overview
Your trust is part of every order.
9javibemaall (“we”, “us”, or “our”) is an e-commerce platform serving customers in Nigeria. We respect your privacy and process personal data in line with the Nigeria Data Protection Act 2023 (NDPA), guidance from the Nigeria Data Protection Commission (NDPC), and other applicable laws.
By using our website, mobile experiences, or services, you acknowledge the practices described in this policy. This policy does not apply to third-party websites or services linked from our platform.
02 — Information we collect
Only what helps us serve you.
Information you provide
Name, email address, phone number, delivery address, account details, payment and order information, and messages you send to support.
Information collected automatically
Device and browser details, IP address, pages viewed, approximate location, cookies, and how you interact with our platform.
Information from partners
Information from payment providers, delivery partners, fraud prevention services, and publicly available sources.
Sensitive information
Please do not submit sensitive personal data unless it is specifically requested and necessary to fulfil a service.
03 — How we use information
Purposeful, transparent processing.
We use personal information to process orders and payments, deliver purchases, manage your account, provide customer support, improve our products and platform, personalise your experience, prevent fraud, send service communications, and comply with legal obligations.
Where required, we rely on your consent. You may withdraw consent at any time; this will not affect processing that took place before withdrawal.
05 — Your rights
You stay in control.
Subject to applicable law, you may request access to, correction or deletion of your personal data; object to or restrict certain processing; withdraw consent; request portability; and lodge a complaint with the NDPC.
To exercise a right
Email privacy@9javibemall.com.ng with your request and enough information for us to verify your identity.
06 — Security & retention
Protected for as long as needed.
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No online service can be guaranteed completely secure.
We retain information only for as long as necessary for the purposes described here, including legal, accounting, dispute resolution, and fraud prevention requirements. We may update this policy from time to time and will post the revised version here.
Questions or concerns?
Our privacy team is here to help. Contact us at privacy@9javibemall.com.ng.